Training Programmes
Business, Administration and Customer Service
For businesses to operate efficiently and turn over a good profit, different job roles must combine to make it work. It is important that customers are happy and that staff are happy in their roles. Below are the programmes we offer in this area:
| Programme Title | Description | ||
| Business Administration – Level 2 | This business programme is designed to give learners a thorough understanding of the administrative environment. The course will give you the qualifications and experience you need to perform a range of administration duties. |
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| Business Administration – Level 3 | This business and administration programme is designed for those who have a higher degree of responsibility in an administrative environment. To meet the requirements learners need to demonstrate a range of administration duties. |
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| Customer Service - Level 2 | This customer service programme is designed for those working in a customer service environment, providing a good service to customers whilst meeting the requirements of their role. |
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| Customer Services – Level 3 | The customer service programme is designed for those performing a more responsible role in a customer service environment, providing a good service to customers whilst meeting the requirements of their role. |
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| Team Leading – Level 2 | This team leading programme is designed for those who are in a working environment where they are performing a team leading role and have a responsibility for the work of others as they lead a team. |
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| Management – Level 3 | This management programme is designed for those who are responsible for the control of activities and work output of a team. You must be employed as a Team Leader or a higher position in the organisation. |
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